Terms and Conditions

Ordering

Our website is available to take orders 24 hours a day, 7 days a week.

We accept card payments via Stripe, which is integrated on our checkout page. Rest assured, we never see your card details and if you to choose to save payment information to your The Green Potionista account for future purchases, these details are stored on the Stripe server, not ours.

Please note that until we have confirmed the order to you no offer of sale is made. In the event that we decline to process your order we will contact you by email to say so. A full refund will be made at this time.

Delivery

We aim to deliver your order as soon as possible. You will almost certainly receive your order within 5 days unless longer delivery times are indicated in the product descriptions. However we cannot be held accountable for things that are outside of our control, such as postal strikes or exact timing of delivery.

If you are local to us in Bristol your order will be delivered by family bicycle and we will contact you to arrange a suitable time slot. All other deliveries are sent by Royal Mail.

Non-arrival

In the unlikely event that you do not receive the goods within 7 to 10 working days you must contact us immediately to inform us. We cannot accept claims for additional items after that time.

Stock

We always aim to keep the stock levels up to date on our website. If we notice a problem after you have placed an order we will contact you. If you place your order outside of normal working hours we will contact you on the next working day.

Products and specifications

All details and prices of products described or depicted on this website are subject to change at any time, without notice. We make every effort to accurately display our products, the actual colour you see will depend on the system you are viewing the site on.

Accuracy of information

Despite our best efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We make no representations as to the completeness, accuracy or correctness of any information on this website. In addition, we may make changes in information about price and availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer.

Guarantee

We offer the standard manufacturers warranty/guarantee on our products.

Complaints

If you have a complaint please contact us. We aim to respond to complaints within one working day.

Full terms and conditions

Our Terms and Conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all our customers can shop easily and with confidence. As such, any disputes shall be adjudicated according to the laws of England and Wales.

We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them. All statements, guarantees or warranties in our terms of trading are additional to your statutory rights.

Goods damaged in transit

In the unlikely event your order is damaged in transit please contact us immediately. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, whichever is your preference.

Returning goods

For hygiene reasons we cannot offer any returns on our products. If you are unhappy with your purchases please contact us.

If any incorrect goods are supplied you must notify us within 48 hours of delivery.

Availability of goods

While all care is taken to ensure appropriate stock levels, all products are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and no charge will be taken.

Applicability of these terms and conditions

The Green Potionista agrees to supply and you agree to purchase goods subject to these terms and conditions. These terms and conditions supersede and take precedence over any previous terms and conditions. All goods remain the property of The Green Potionista until full and final payment has been received.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales

Your statutory rights as a consumer are not affected.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.